South West Entertainments Cancellation policy

Cancellations:

Bookings can be cancelled at anytime. If a cancellation is made deposits are forfeited.

If a booking is subject to an agreement to pay a cancellation charge, as discussed at the time of booking, we will expect the figure to be paid in good faith.

For all bookings irrespective of payment method or customer, if a booking is cancelled within 24hrs of delivery a 100% charge of the total hire price is required.
If the weather is forecast to be ‘Bad’ on the day of booking and we deem it unsafe to erect or use the equipment we will offer you an alternative date at your choosing or all monies back. Please be assured that this is not something we do lightly and always left until at least 24 hours of the booking or on the same day and if any alternative solution can be sought we endeavour to do so.
For all cancellations due to ‘Bad’ weather, we will always offer you a chance to rearrange for a later date. We will always try to honour all bookings if the date is changed, subject to equipment and booking date availability or alternative equipment and dates will be offered.